Return, Exchange & Refund, Return & Refund, faq @ Kinmart

Bags Manufacturer, Wholesale & Custom Cosmetic & Makeup Bags, Totes, Handbags & Backpacks from China
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Return, Exchange & Refund

Kinmart is committed to providing clients with a comfortable online shopping experience and excellent customer service. However, if you are not satisfied with your purchase, please note the following points:


Return for Wholesale Order If for any reason you are not satisfied with your order, we gladly accept returns and exchanges within 3 days from the date of receipt of our parcel. The items must be in new, unused condition with original packaging. All shipping costs incurred are the responsibility of the buyer. Please contact us by email prior to returning or exchanging products.


Exchange for Wholesale Order We will accept exchanges for a different style, size, or color if the order has not been shipped. If it has been shipped, you will need to return the products in the condition they were sent, unworn and undamaged with original labels on. All shipping costs are the responsibility of the buyer unless the item is found to be faulty or damaged due to our fault. Please contact us before sending the products back.


Wholesale Order Cancellation We offer a full refund if the order is cancelled within 24 hours of your purchase. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation requests if the orders have been shipped.


Refund If you are not satisfied with our products, you can choose to be refunded the cost you paid for any of your initially ordered items if they have been returned in original condition to our warehouse. Shipping cost is non-refundable unless the item is found to be faulty or damaged due to our fault.

Contact Kinmart About Us Account Manager Help & FAQ Links
Daliang Industrial Bldg.,Yutou, Luoyang, Quanzhou, Fujian, 362121, China. Out of Stock Forget Password? Online Live Chat! Instagram
Tel:+86 595 87488186 87489586 Return & Refund
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