Dear Susan,
Thank you for your messages left, and one by one we reply as follows:
1) I would like to get detailed information on how to customize the bags
Well, the customization function on our website is aimed to provide more flexibility to allow clients to choose what they want, and get return of cost respectively and instantly. – and the moment there’s still bugs that our IT staff is busying in improving them. So if you have more detailed requirements for the customizing the bags – please emails us, and we will response you immediately.
For the detailed way of customizing a bag – we do that by 1st step to send you drawings so that you can visualize it how it looks alike (especially with your logo); and 2nd after your approval we start making physical samples.
2) we have 2 that we are very interested in and 2 more that I need to request samples of
Do you mean the following 2 items?
3) I need to know the charge for adding a logo and the steps to do so Also, can we updgrade the zipper? if so, then what are my options?
Well, as a professional bags manufacturer, we provide different solutions to add a logo (by imprint, embroidery, by metal badge etc.. see: https://www.kinmart.com/Material/MaterialList.aspx?type=26
And therefore the costs will vary to different type, and colors, size, etc. we can send you specific quotation once we have your concrete requirements how you like the logo to be.
As regards to changing of zipper – yes we have different type of zippers – see: https://www.kinmart.com/Material/MaterialList.aspx?type=45
And also different type of zipper puller for your options, see https://www.kinmart.com/Material/MaterialList.aspx?type=2
4) Oh, also we would like a "tag" stitched to the inside lining of the bag
Well, I assume you mean it as the inside label, which is woven with logo, and sewn inside ..refer to https://www.kinmart.com/Material/MaterialInfo.aspx?id=1544
Or do you refer to others (please send us the pictures)
5) What is the lead time and how do you ship...what are the shipping charges.
Well, the bulk order production lead time depends on your order quantity, and styles quantity, too. We normally takes approx.. 2weeks to 1 month for quantity less than 10,000 pcs (but within 3 styles quantity);
The shipping charges – 1st it depends on the shipping option you will choose, by considering if you need the goods urgently, and orders quantity. 2nd, We suggest 2 options, by courier, (as did last time to send you samples – it’s cost for small quantity, and you save time and save the troubles to clear customs, pay import custom tariff, etc.); and by Sea – it’s much more economic when you order thousands of pieces). Our 90% orders were shipped by sea by container.
6) Inquiry about item (KM-A1921.1680) - Would you ever make this in white with a red trim? or red with a white trim?
We can custom to that color combination.
7) Inquiry about item (KM-88063.420) Hello is there a size smaller available? if so, please send the dimentions. Thank you!
The bag is our standard size for showing online, but we can custom to different size, as long as client be happy.
Please contact us freely if you have other questions.
---- Replied by Kinmart on 08/09/2012